Would my order be delivered together, if I ordered many items?

Usually, your order will be dispatched in separate parcels.

How to Check My Order Status?

To check your order status, follow steps below: 1. Sign into your account by clicking the “Log In” link in the top left corner of any page. 2. You will then be able to view all your orders and their current status on Account - My Orders page. 3. By clicking the “View Order” link to the right of the order number, you can check the order summary and detailed order status history. 4. We will synchronize the latest order information by email in time.

Is There a Physical Store or Showroom to Visit or Make a Purchase?

We mainly engage in online shopping business, we don't have any physical stores nor showrooms.

What should I do when I received a damaged item?

1.Upon receipt, please kindy sign the word "damaged" on the proof of delivery(for truck) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. 2.Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you. 3.All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Distribution area and Shipping

What Countries or Regions Do You Ship To?

Regions currently available for shipping: United States Canada United Kingdom Australia France Germany Spain Austria Belgium Netherlands Ireland Denmark Czech republic Poland Portuga Luxembourg Some remote areas that are NOT available for shipping: ●United States: Hawaii (HI), Alaska (AK) , Puerto Rico (PR) and other U.S.Territories ●France: Corse ●Spain: Baleares ●Denmark: Greenland If your country or region is not among the above-mentioned delivery countries or regions, please contact customer service and we will try our best to find delivery channels for you! thank you for your support!

Free Shipping Service
Free shipping is available in most of mainland. Shipping surcharge applies to remote areas of your country.
What shipping carrier do you use?

We partner with major shipping companies like UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.

How to Track the Package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package. For some products, we use the combination of sea transportation and local delivery. The tracking number may not be generated during the sea transportation process. We will generate the tracking number after the ship docks, and then notify you of the latest tracking number by email.

Do You Ship to Multiple Shipping Addresses?

You can only specify one address per order. If you're buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.

How Does Shipping Work for Oversized Items?

Oversized items are large products including most furniture, bathtubs, multi-toilets, multi-bathroom sinks etc that must ship by Freight Outside Home Delivery Service due to size or weight. Freight Outside Home Delivery Delivery covers delivery to the first dry area outside the home only. Delivery lead time is about 3-7 working days from the time it leaves our warehouse. Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you. Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply): Very narrow driveway Dead-end street Ferry for island locations, etc. (fees may apply) The driver will need to park in a particular place Delivery to a side door or garage entrance Storage Fees: Daily storage fees may also apply if you do not accept delivery within 5 business days of the freight carrier’s first attempt to schedule delivery. If you missed the phone call from the freight carrier, then contact the freight carrier back as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees. Please make sure not to miss your delivery appointment; you may incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs. *Freight Outside Home Delivery for Oversized items is only available on orders shipped in the 48 continental United States and cannot be shipped to rural routes, Hawaii, Alaska, APO/FPO addresses, or P.O. boxes.